Our Reviews

Everything was good service department and all and Jimmy the mechanic real good as always keep up the good work

Experience with service rep was good. Tech was not.

This was my first "free" oil change for my 2024 Buick Envision. From the scheduling of the appointment to the final exit at the dealership I was treated with nothing but respect. Often times a woman is made to feel inferior when dealing with auto dealers but I can say that this was not the case at Doug Henry's - even from the date of purchase! Thank you to the service department for a great experience!

It was an excellent job done. I appreciate it the professionalism, also when I checked in I don't remember her name but she was very helpful and kept me informed at every step of the process. She was very professional.

Everyone was very friendly and very efficient in their service

Very friendly listen to my wants and delivered.

All good

I dropped my car off the night before and they got me done that morning. I did have to call around 2 to see if my car was ready. My appointment was at 8 am that morning but all and all I was happy with them

Excellent staff and excellent service

I recently purchased a new 2026 Buick GX from Dough Henry Buick GMC, Inc. in Goldsboro, NC, and I cannot speak highly enough about the outstanding service I received—especially from Sales Professional Brandy Van Horn. Buying a new car can feel overwhelming under the best of circumstances, but navigating this process after the passing of my husband Gordon, who always handled our vehicles’ care and decisions, added an emotional layer I wasn’t sure I was ready for. Brandy met me exactly where I was—with patience, kindness, and genuine understanding. She listened closely, never rushed me, and offered guidance when I needed it. Her calm presence and expertise made all the difference as I weighed my options between trading in and purchasing a new vehicle. I felt supported, respected, and never alone in the process. My husband and I previously purchased our 2019 Buick Sport Touring from this same dealership and continued servicing it there, so returning to Dough Henry Buick GMC felt like the natural choice. This experience reaffirmed why. The consistency of care and professionalism is truly exceptional. I would like to thank Brandy, for helping me take this step with confidence and peace. Her compassion turned what could have been a difficult day into a meaningful and positive milestone!

Have a great experience every time I go. They all do a great job. Richard helps all the time and is so nice.

Friendly, knowledgeable, No pressure on sales

Everyone's in volved with selling the truck to me was helpful in always.

All good

Employees I dealt with were professional and friendly. Service took about the same time as the estimated time I was given. Overall good experience.

Richard is amazing when it comes to the customer as well as all that work in that department. Check out person, Bella, is on her game, very quick to answer any questions or find me the answer and is extremely friendly and courteous. I enjoy each time I have to get work done cause I know it will be right or Richard will fix it for me. Bella will be her same great personality self.

Service was very good

Delores was extremely nice and helpful and the repair technician noted an issue that would have been problematic later. The repairs needed were not warranty covered and I am completely satisfied with the repairs. My only issue is the amount of labor fees charged. I understand overhead and budgeting but some fees simply become absurd.

Great service

WENT IN FOR OIL CHANGE TOOK MAYBE AN HOUR EVERYONE WAS VERY FRIENDLY AND HELPFUL.

We are satisfied with the service provided by the team at the service center.. Thank you all for the support…

For more than two years, Shawn Hicks, has offered his assistance in trading my 2015 Buick Enclave for an upgrade. For sentimental reasons, I was not ready. One day while there for a service appointment, I saw a Buick Enclave Avenir, and I think I fell in love with it but still--for sentimental reasons was not ready to trade. Saturday, January 10, my daughter and I rode through just to see what was on the lot, and after a 2nd ride through, we came back, saw Shawn on the lot, expressed interest in the new vehicle, and later left with the 2026 Buick Enclave Avenir. I appreciate the patience, professionalism, courtesy, customer care attitude, and knowledge level that Mr. Hicks demonstrated during the transaction. I will certainly recommend Mr. Hicks and Doug Henry Buick to my family and friends.

Great team, great communication. Looking forward to buying more vehicles from

Again, everyone was professional and friendly. answering all questions and explaining fully. Great Crew!

Staff very courteous and responsive to my concerns.

The service team at Doug Henry always provides excellent service. They had me in and out in less than an hour and a half. Friendly and courteous.

They started on time and I didn't have to wait to long

Always friendly

Courteous personnel and professional service.

Richard took care of my car recall and new battery needs very quickly via the service department! I appreciated his prompt attention and completion of this matter. He is very thorough and professional.

My #1 dealership where I purchase all my SUV(s) a Cars from. My husband an I always goes to Doug Henry. They are very professional and treat you with respect take time out to go over everything about your Vechiles's when you pick them up. The only dealership to go to for service an buying #1 DOUG HENRY in Goldsboro North Carolina. Parker Family(US Army)

People were nice. Kelp me up to date on the process of the service. Excellent service

Delores is the best.

Quick, efficient, and friendly service. Such a great job!

Everyone was courteous and professional.

Great experience with staff.

Excellent

Quick, easy check in

Everything that I requested was done. Thank you .Everyone is so friendly.

A two hour wait for an oil change is a bit much.

Deloris (not certain on the spelling) is professional and a pleasure to work with. All of service reps are! Truck was still clean and no smudges to remove from the technicians. Keep it up Goldsboro GMC!

Appointment was on time, no delays, employees were courteous , out in a timely manner, facility- including bathroom was clean!

Everyone was very nice and professional. Richard and Maryland was exceptional.

Very informative,I don’t drive 5000 miles in 6 months now so not sure what to do.I used to drive more so was just looking at miles and didn’t notice date in time to receive first free oil change.Now I know to always watch date and not go over 6 months.Thanks for coupons.

As always the service department did a great job getting me checked in and on my way. Always friendly and courteous.

The Staff is always very helpful and they greet you with a smile. Always thorough in their work. Great Job Guys!!

Wonderful service quick response

On time, quality work, met all expectations and more. Courteous but friendly, professional, helpful.

It was good

Excellent service and timely appt

It was a very pleasant experience. The sales staff was very nice. I did not feel pressured into buying something that would not meet my needs or desires. I would definitely return to Doug Henry in Goldsboro NC again for another vehicle. The sales rep explained everything in detail and asked if we had any questions.

All repairs completed and finaal price was lower than originally estimated

Deloris is definitely an asset to your business. She’s professional, knowledgeable and friendly. Keep her!

My deal was complete before I arrived. The salesman was great and answered all my questions. I had a great experience with my purchase.