Our Reviews

As always I received A+ service from the Service Department. Richard is the main reason why I keep coming back. I believe him to be a Superhero, the guy is great!

Quick and friendly

I didn’t like the way I was expected for my appointment. It was like I didn’t have a appointment.

They found an issue with the a/s and worked everything out with my extended warranty and repair it.

Excellent experience

Great customer service. Firstclass.

As always the service was on time and professionally completed. They stayed with the problem until a solution was identified and then repaired the problem with a smile. Thanks for your service technicians and Service Advisor Richard Forsythe.

Fast, good communication, good fix.

My experience was amazing, great service advisor Mark H.

I was helped by Yancy, a professional car salesman he answered all my questions honestly. The rest of the Doug Henry Team were also nice and professional

I arrive and Steve was busy but the other person (a lady) was on her cell phone typing/doing something. I had to inform her I had an appointment for an oil change. Also the customer wait area carpet is beyond being cleaned. It’s very, very nasty.

Always a good experience and friendly staff.

Always great service, very nice service reps. They work hard.

Everyone was very friendly and efficient!

Totally professional

Justin was very friendly. I didn't feel pressured.

Yancy is a great guy to deal with.

Went to the Dealership without an appointment because engine light came on. Was immediately attended by Service Person, Tyler. He was very polite, courteous, and helpful. Within 2 hours of dropping my vehicle, I received a phone call from Tyler giving me and answer for reason why my vehicle engine light came on. Superb service, these folks are absolutely great.

I always get great service at Doug Henry. Everyone is so nice and helpful.

It was easy to make an appointment suitable for my schedule. The staff is always courteous, friendly, and professional. I’ve been having my oil changes done here for 10 years, I have no complaints.

Fast courteous service all issues resolved

Everything went well

I really liked the salesman, Ronnie. He made us feel comfortable and at home. Very pleasant to work with and got back to us very quickly when we had questions during our purchasing process. I really liked the Goldsboro, NC location. I look forward to seeing them again and working with the service department on our regular service trips.

My experience was a 10/10 . Very professional, quality service and prompt . I would definitely recommend this dealership to whomever has a Buick Chevy or Cadillac.

We were satisfied with service

Got the vehicle I was looking for.

Very pleasant car buying experience. Brandy was great!

The people are very friendly. When I first checked in, the service rider seemed overwhelmed because there were several appointments for the same time when I brought my truck in for my oil change appointment. When I told him I had to wait for my truck to be finished he had warned me that I may be there for a while due to the volume of appointments they had that morning. However, because I had to wait on my truck to be finished they moved my appointment ahead of others so that I didn't have to wait so long. I really appreciated that because I was taking time out of my workday to have that done.

Quick to get appointment. Quick to get car service done. Very good job. Take my Buick to Doug Henry only.

it was great.

Deal was better than thought. Saleman very helpful and knowledgeable

Dropped my vehicle off in the morning and early afternoon was called that the vehicle was ready for pickup. They also contact me and called my attention to wear on the inside of my tires. While they had the truck for service items they also completed an alignment and still finished my truck by early afternoon. Everything was great.

Customer service was very good

Everything was wonderful and I am very happy with my new vehicle.

Everything was good service department and all and Jimmy the mechanic real good as always keep up the good work

Brandy was a great sales rep! I already knew what truck I wanted, she made the process extremely easy. She was very friendly, courteous, and extremely professional.

Brandy was great to work with! All staff were friendly.

Good services all of the time.

It was fast and a easy process

Went well...ty

Great Service advisor as always

Mark and Richard are wonderful to work with. They are courteous and friendly.

Everyone's in volved with selling the truck to me was helpful in always.

Quick, efficient, and friendly service. Such a great job!

Everyone was courteous and professional.

All good

Great experience with staff.

Experience with service rep was good. Tech was not.

Very informative,I don’t drive 5000 miles in 6 months now so not sure what to do.I used to drive more so was just looking at miles and didn’t notice date in time to receive first free oil change.Now I know to always watch date and not go over 6 months.Thanks for coupons.

It was good

All good

Excellent service and timely appt

Excellent staff and excellent service

Richard is amazing when it comes to the customer as well as all that work in that department. Check out person, Bella, is on her game, very quick to answer any questions or find me the answer and is extremely friendly and courteous. I enjoy each time I have to get work done cause I know it will be right or Richard will fix it for me. Bella will be her same great personality self.

Always friendly

As always the service department did a great job getting me checked in and on my way. Always friendly and courteous.

The Staff is always very helpful and they greet you with a smile. Always thorough in their work. Great Job Guys!!

They started on time and I didn't have to wait to long

I dropped my car off the night before and they got me done that morning. I did have to call around 2 to see if my car was ready. My appointment was at 8 am that morning but all and all I was happy with them

It was a very pleasant experience. The sales staff was very nice. I did not feel pressured into buying something that would not meet my needs or desires. I would definitely return to Doug Henry in Goldsboro NC again for another vehicle. The sales rep explained everything in detail and asked if we had any questions.

Employees I dealt with were professional and friendly. Service took about the same time as the estimated time I was given. Overall good experience.

Excellent

Courteous personnel and professional service.

This was my first "free" oil change for my 2024 Buick Envision. From the scheduling of the appointment to the final exit at the dealership I was treated with nothing but respect. Often times a woman is made to feel inferior when dealing with auto dealers but I can say that this was not the case at Doug Henry's - even from the date of purchase! Thank you to the service department for a great experience!

For more than two years, Shawn Hicks, has offered his assistance in trading my 2015 Buick Enclave for an upgrade. For sentimental reasons, I was not ready. One day while there for a service appointment, I saw a Buick Enclave Avenir, and I think I fell in love with it but still--for sentimental reasons was not ready to trade. Saturday, January 10, my daughter and I rode through just to see what was on the lot, and after a 2nd ride through, we came back, saw Shawn on the lot, expressed interest in the new vehicle, and later left with the 2026 Buick Enclave Avenir. I appreciate the patience, professionalism, courtesy, customer care attitude, and knowledge level that Mr. Hicks demonstrated during the transaction. I will certainly recommend Mr. Hicks and Doug Henry Buick to my family and friends.